Support
We have built our reputation by offering the most responsive support in the profession. Pappyjoe’s technical support team is experienced in incorporating imaging, management and diagnostics technologies into your practice. We know our products well and understand your industry.
Our support is available 7 days a week, 24 hours a day via one or more various platforms:
• Frequently Asked Questions
• Live Chat
• Phone
• Email
• Pappyjoe Update Service
Before picking up the phone to call our friendly support personnel, visit our FAQ page to view a Pappyjoe-dedicated list of most frequently asked questions, with answers provided. If your question is not on the list, you still have one more option for accessing support before dialing the phone… • Live Chat: This user-friendly means of communicating connects you directly with a support representative via instant messaging technology. Access the same personal, competent support staff in an instant message! The service is available 9:00 a.m. to 5:00 p.m. (Indian Time)
Note that you will be asked to enter your contact information before connecting with a live tech.
• Phone. We understand that sometimes there's nothing quite like a kind voice on the other end of the phone. In these situations, feel free to call our support lines!
* +91 495 409 1113
* +91 984 699 5520
* +91 9447100905 (off-hours emergency)*
• Email: Our expert staff is checking its inbox for your technical questions! Email us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. A technician will respond as soon as possible.
• Pappyjoe Update Service.
Our new Update Service automatically handles updates for all of your Pappyjoe software. You no longer have to wait for CDs to arrive in the mail, or call support, or download and install updates manually. For details and to enroll visit here.
Office hours:
Monday-Saturday, excluding major Indian holidays
9:00am - 6:00pm Indian Time